Section 18-2-6 Responsibilities
A. Any alarm business which installs or replaces an alarm system shall have a valid C-12 contractor’ s license or L67 low voltage communications license, unless the installation or replacement is performed by the owner or a tenant of the premises where the installation is being made.
B. Upon the completion of the installation of an alarm system, the alarm business shall inspect and test all equipment and take or cause to be taken corrective action necessary to prevent the occurrence of false alarms.
C. Any alarm business, that has a service or maintenance agreement with an alarm user, shall provide repair service to the subject alarm system within twenty-four hours of being notified that the alarm system is in need of repair or service. Any alarm business that has a service or maintenance agreement with an alarm user shall be available for notification of a need for repair service or repair twenty-four hours a day, seven days a week.
D. An alarm business shall provide an alarm user with a written report any time the alarm business performs any type of service, maintenance or inspection to the alarm system. The report shall describe the reasons for the service, maintenance or inspection, any problems diagnosed and any actions taken.
E. An alarm business that installs an alarm system shall provide the primary alarm user with complete instruction, including specific written operating instructions, or a videotape presentation of the same, that provides reasonable guidelines to aid the user in correctly using the alarm system installed by the alarm business.
F. The alarm business shall provide the primary alarm user with a method of prearranging burglar or fire alarm system tests.
G. Alarm businesses that provide monitoring, maintenance, repair or service to the alarm user shall maintain the following records, as applicable, for inspection by the Town for two years from the time the service is performed:
1. The name and address of the owner or occupant of the premises, the name and telephone number of the user, a primary and at least two alternative persons responsible for responding to the premises when the alarm is activated.
2. Documentation certifying that each alarm user for which an installation has been completed has received the instruction required by subsection E of this section.
3. A record of all activities and action taken to correct false alarms and events.
H. An alarm business which leases, monitors or services an alarm system with an audible sounding device shall conspicuously place on the outside of the premises a sign or decal identifying the name of the alarm business and the telephone number to call when the alarm has been activated. The telephone number shown shall be updated as necessary to reflect accurate, current information.