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A. When an alarm business receives an alarm notification, it shall call back the premises from which the alarm signal was activated and verify activation with an authorized user, prior to notifying public safety dispatch, except when the type of alarm activated might make verification inappropriate (fire or panic alarm). When the fire department or police department is notified of an alarm condition by an alarm business, the following information shall be provided:

1. The name and address of the alarm user.

2. The type of alarm.

3. The area protected by the alarm.

4. The estimated time of arrival of the alarm user or agent if requested.

B. The responsible alarm business shall deactivate any audible alarm within ten minutes of notification of its activation.

C. When requested to do so by the police department, an alarm business shall arrange for the alarm user’s responsible party representative to go to the premises of an activated alarm system within twenty minutes of the activation of the alarm to be available to assist the fire or police department in determining the reason for the activation and securing the premises.

D. An alarm user or alarm agent shall respond to the scene of an alarm activation as expeditiously as safety permits, but without unnecessary or unreasonable delay.

E. The alarm business or alarm agent shall cause alarm sounding devices to be disconnected from the alarm system prior to repairing or testing of system equipment, except when the sounding devices are being repaired or tested.

F. The alarm user shall, and an alarm business may, notify the Town, in writing, when an alarm business has ceased to lease, rent, maintain, service or monitor the alarm system and that the service has been terminated, or is being provided by another alarm business. The alarm user shall identify any alarm business which is providing replacement services.