A. The decision of the hearing officer shall be based upon the evidence presented and shall be rendered within ten days of the completion of the hearing. The hearing officer may either affirm or deny the service charge and shall give the alarm user written notice of the decision.

B. In the event that the hearing officer finds that there are no grounds justifying relief from the service charge, it shall be due and payable, less any filing fee which has been paid as a condition of the request for hearing, within ten days of the notice of the decision of the hearing officer. The hearing officer shall have the authority, however, to waive all or part of a service charge that has been affirmed, if an alarm user voluntarily agrees to attend appropriate training, or undertake appropriate alarm system maintenance or repairs. The hearing officer may require documentation of any of these required actions.

C. In the event that the hearing officer finds that grounds exist justifying relief from the service charge, the alarm user shall not be responsible for payment. Any filing fees paid as a condition of the hearing shall be returned by the Town, unless the alarm user owes other sums to the Town, whether from alarm service charges or otherwise, in which case the Town may retain the fees and apply them against the amount owing.