1. An owner or owner’s representative shall (a) affirmatively respond to complaints in person, over the phone, or by email, and (b) abate the incident from which the complaint arose in a timely manner regardless of when the owner receives notice of the complaint. If such a response is due within one hour under this article’s definition of timely manner, the response is deemed necessary to protect the peace, health, safety, and welfare of the general public, and the owner or owner’s representative shall so respond in person. If the response is due within twenty-four (24) hours, the owner or the owner’s representative shall respond either in person, by telephone, or by email. Failure of the owner or the owner’s representative to respond to a complaint as provided herein is a violation of this article, and the owner shall be deemed responsible for such violation regardless of whether an owner’s representative has been designated.

2. Prior to the commencement of the occupancy or during check-in, the owner shall explain and describe all rules and regulations applicable to the use of the property as a short-term rental including, but not limited to, parking restrictions, restrictions on noise and amplified sound, trash collection schedules, special event and nonresidential use restrictions, fire evacuation routes, and any other information, as required by this code, applicable to the short-term rental and the surrounding neighborhood. Prior to or upon the booking guest’s arrival at the short-term rental, the owner shall provide the booking guest with a written copy of the statement of rules and regulations acknowledged by the booking guest at the time of booking. The owner shall keep a record of compliance with this section.

3. Trash and refuse shall not be left stored within public view, except in proper collection containers for the purpose of collection in accordance with Town Code.

4. The following notice must be completed in fourteen (14) point or larger bold font, on a laminated or otherwise similarly shielded paper, and prominently displayed on the inside of the front door and the primary door to the backyard or in a conspicuous location near each such door. The notice below shall also include information regarding the location of all fire extinguishers and Town of Fountain Hills parking and waste disposal regulations.

NOTICE

USE OF THIS PROPERTY FOR ANY OF THE FOLLOWING PURPOSES IS PROHIBITED; VIOLATORS MAY BE SUBJECT TO SUBSTANTIAL PENALTIES:

1. Housing sex offenders;

2. Operating or maintaining a sober living home;

3. Selling controlled substances, liquor, or pornography;

4. Obscenity, Nude or topless dancing, and other adult-oriented businesses, performances, parties, or activities in which value is given in exchange for an adult-oriented service;

5. Any uses prohibited under A.R.S. § 9-500.39, or federal, state, or local law; or

6. Any use that disturbs neighboring properties’ peace and enjoyment including, but not limited to, excessive noise, impeding traffic, obstruction of public streets by crowds or vehicles, use or possession of illegal drugs, drinking in public areas, the service of alcohol to minors or consumption of alcohol by minors, fighting, disturbing the peace, and/or littering.

USE OF THIS PROPERTY FOR ANY OF THE FOLLOWING PURPOSES IS PROHIBITED; VIOLATORS MAY BE SUBJECT TO SUBSTANTIAL PENALTIES:

Use for any nonresidential use, including:

1. For a special event that would otherwise require a permit or license pursuant to Town ordinance or a state law or rule; or

2. Operating a retail business, restaurant, event center, banquet space, or similar use.

Your local contact person’s name is _________ and can be reached by phone 24 hours a day, seven days a week, at ___-___-____ .

1. Smoke and Carbon Monoxide (CO) Detection and Notification System. A working smoke alarm and carbon monoxide (CO) alarm system, which may require the installation and maintenance of several detection units, shall be present within the short-term rental and maintained annually as required under NFPA (National Fire Protection Association) 72. The owner or owner’s representative shall keep and make available for inspection upon request by the Fire Marshal a record of all inspections and maintenance activities.

2. Fire Extinguisher. A portable, multi-purpose fire extinguisher shall be installed, inspected, and maintained as required under NFPA 10 in any kitchen area and on each floor of a short-term rental and within twenty (20) feet of every outdoor fire feature, fire pit, patio heater, fireplace, or other areas with fire. The extinguisher(s) shall be installed on the wall in an open common area or in an enclosed space with appropriate markings visibly showing the location of the fire extinguisher.

3. Fire Safety and Emergency Evacuation Map. The owner shall provide and prominently display a map of the short-term rental showing the following information: safe routes of egress in the event of a fire or other emergency; the location of fire detection and suppression equipment; and any additional information relevant to such emergency preparedness measures. Such maps shall include the full property address, emergency information (911), and owner contact information.

4. Air Filters. As applicable, all HVAC filters in the short-term rental shall be changed every three months or according to the manufacturer’s instructions. The owner or owner’s representative shall keep and make available for inspection upon request by the Town a record of all HVAC filter changes.

5. Parking. The owner shall establish and post the maximum number of vehicles that can be parked at the rental for a period of twenty-four (24) hours or more based on an allowance of one vehicle for each seven hundred fifty (750) square feet of livable area in the home. This limitation applies to vehicles parked in the driveway or on the street within one thousand (1,000) feet of the property.

6. Cleaning. The owner shall have the short-term rental cleaned between bookings following CDC guidelines and using household disinfectant products recommended by the United States Environmental Protection Agency. The owner or owner’s representative shall keep and make available for inspection upon request by the Town a record of all cleanings.

7. Pest Control. The owner shall ensure that the short-term rental receives regular (at least monthly) pest control treatments to keep the interior of all buildings and structures and exterior area of the premises free from infestation of insects, rodents, and other noxious pests where such infestation threatens the health, safety, or welfare of a person or persons. The owner or owner’s representative shall keep and make available for inspection upon request by the Town a record of all pest control treatments. (22-09, Amended, 11/15/2022)