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A. Emergency Responses – Violations. When requested by a certified peace officer or Town official, the owner or emergency point of contact whose name appears on the permit application must be on the vacation rental premises, or be available over the phone or text, within sixty (60) minutes of the request.

B. Nonemergency Responses – Violations. The owner or emergency point of contact shall respond to all other complaints relating to the vacation rental in person, over the phone, by email, or by text within four hours of the request.

C. Maintaining Accurate Emergency Information. All applicants and persons holding permits issued pursuant to this article shall give prior written notice to the Town Manager or designee of any change to the contact information provided to the Town for the emergency point of contact. The notice shall be provided to the Town Manager not less than ten (10) days prior to the effective date of the change.

D. Violations. In addition to any other penalty pursuant to the Town Code, a violation of this section shall be a civil offense.

E. Penalties. In addition to any other penalty pursuant to the Town Code, an owner shall be subject to civil penalties of up to $1,000.00 for every thirty (30) days the owner fails to provide notice to the Town as required under this subsection. Before imposing the initial civil penalty, the Town shall provide thirty (30) days’ notice to the owner by emailing a notice of violation to the owner’s email address that was provided to the Town. The notice of the violation shall inform the applicant of the right to appeal the denial as provided for in Section 8-6-13. Notwithstanding the date of the notice of violation, the date for calculating the penalties shall be the first day the vacation rental is occupied following the owner’s failure to provide the notice to the Town regarding the change. (22-09, Amended, 11/15/2022)